Returns

We want you to be completely happy with your purchase. Please read our returns policy below.

Return window

You can return your order within 30 days of the delivery date, as long as the item is unopened and in its original, sealed packaging.

Hygiene

Because our pillow is a personal-use product, we can't accept returns of items that have been unsealed or used, unless the item is faulty or damaged.

How to return an item

1. Get in touch
Email us at support@lazygirlbrand.com with your order number to register your return.

2. Send your return
We'll send you return instructions. Return shipping costs are the customer's responsibility, unless the item is faulty or damaged.

3. Refund
Once we've received and checked your return, we'll process your refund within 5 to 7 working days via your original payment method.

Damaged or faulty items

Received a damaged or faulty item? Please contact us within 7 days of receiving your order, with a photo of the issue. We'll send a replacement or offer a full refund, including shipping costs.

Your statutory rights (UK and EU customers)

You have a legal right to cancel your order within 14 days of receiving it, without giving a reason. This right does not apply to sealed goods that are not suitable for return for health or hygiene reasons once they have been unsealed. If you cancel within this period, we refund the price and the cost of standard delivery. This policy does not affect any other statutory rights you have.

Questions? Feel free to get in touch at support@lazygirlbrand.com.