Returns

We want you to be completely happy with your purchase. If you're not fully satisfied with your order for any reason, we're here to help. Please read our returns policy below for full details.

Returns and exchanges

Returns are accepted within 30 days of the delivery date. Items must be unused, unworn and in their original condition, with all tags still attached.

Exchanges: Want to exchange an item for a different size or colour? Simply follow the returns process below. We'll then be happy to help you place a new order.

Items that cannot be returned: Final sale items cannot be returned.

How to return an item

1. Get in touch
Contact our customer service team at info@lazygirlbrand.com or via our contact page to register your return. Please include your order number and the item(s) you'd like to return.

2. Sending your return
We'll send you return instructions and a return label. Return shipping costs are the customer's responsibility, unless the item is faulty or damaged.

3. Refund
Once we've received your return, we'll check the item(s) and process your refund within 5 to 7 working days. The amount will be refunded via your original payment method. Delivery costs are non-refundable.

Damaged or faulty items

Received a damaged or faulty item? Please contact us within 7 days of receiving your order. We'll be happy to send a replacement or offer a full refund.

Returns must be sent back in their original packaging. We reserve the right to refuse a return if the items do not meet our return conditions.

Thank you for your order. Have any questions or need help? Feel free to get in touch — we're happy to help.